Culture Object

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  Policies  
 

Payment
We accept cash, check, Zelle and wire transfer. Credit cards are also accepted with a 4% service fee on purchases over $1,500

On Approval Loans
After seeing work in person in the gallery, items may be taken out locally (NY, NJ, CT) 'on approval' for up to 5 business days.
A loan agreement and credit card authorization form must be signed, and a refundable 15% deposit paid.
Pick-up and return of items is the responsibility of the borrower.
Items returned with any damage will be billed at net price.
Any items not returned after 15 business days will be considerd sold and billed to the credit card on file with the signed Authorizatoin Form. Items are thereafter subject to our return policy (below).

Photoshoot and Editorial Loans
We will consider loans for editorial photoshoots with the same terms as 'on approval loans'. We require same-page credit to 'Culture Object cultureobject.com'.

 

Local Delivery & Shipping (NY, NJ, CT)
We pack smaller items for hand carry-out. For larger purchases, due to space limitations and logistics, we refer customers to a list of packers and shippers available for hire.

Any items not carried out of the gallery by the customer or their representative, and any items that require special handling or care, must be packed and delivered by a professional service hired by the customer. We maintain a list of reputable packers and shippers for referral.

All shipments from Culture Object are FOB; liability transfers to the customer as soon as they, their agent, or a third party takes possession. Customer agrees that Culture Object will be held harmless on all shipping matters. Claims for loss or damage will be the purchaser's responsibility to undertake. In special instances where Culture Object hires a packer or shipper, on the customer's behalf as a courtesy, carrier insurance is required and deemed sufficient by purchaser.

Long Distance Shipping
We will provide customers with referrals for packing/crating and delivery services, or solicit two white-glove, full-service packing and delivery quotes which the customer may then choose from and engage directly.

In instances where Culture Object, as a courtesy, on behalf of customer, arranges and make payment for packing or shipping, Culture Object will be held harmless for any loss, damage, or other liability. Be aware that the timeline for this process may be 3-6 weeks, or more if it requires the coordination of separate packers and shippers.

All shipments from Culture Object are FOB; liability transfers to the customer as soon as the customer or a third party takes possession. Customer agrees that the condition of the item(s) is as stated upon sale, if not explicitly stated it is accepted as being in “as new” condition, undamaged.

International Shipping
All international sales are considered final once payment is received. All taxes, duties and import costs are the responsibility of the customer. All shipments from Culture Object are FOB; liability transfers to the customer as soon as the customer, their agent, or a third party takes possession. Customer agrees that the condition of the item(s) is as stated upon sale, if not explicitly stated it is accepted as being in “as new” condition, undamaged.

Two white-glove, full-service packing and delivery quotes will be provided to the customer, which the customer may then choose from and engage directly.

Storage Fees
Customer must retrieve their purchases within 60 days of payment. Items not picked up within that time will incur storage fees.

 

Professional Trade Discounts
Interior Designers and Architects with a valid tax ID are eligible for a 15% professional discount.

Rush Fees
Orders shipped or delivered the same day as purchase are subject to a sliding scale rush charge up to 15% of value of goods.

Late Fees
All invoices are due withing 10 business days of issue, after which 4% late fees, prorated on a monthly basis, accrue and are due with full payment.

Custom Orders
Custom orders are final and non-refundable. Orders under $10,000 are paid in full to commence production. For orders above $10,000 payment is 50% upon commission and 50% prior to delivery. Final payment must be made by check or wire transfer.

Returns and Exchanges
We accept domestic returns of stock items in original condition if we are notified within 5 days of purchase (or within 10 days of a third party pick-up date) and receive the item(s) back in original condition within 15 days of notice. Refunds will be paid in the same form as the original payment was received and to the same source.

Returns are not accepted for international sales.

Returns are subject to a 20% restocking fee.

All custom orders are a final sale unless otherwise noted in the custom order contract/invoice.