Culture Object

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  Policies  
 

On Approval Loans
Items may be taken out 'on approval' for up to 5 business days.
A loan agreement and credit card authorization form must be signed, and a refundable 15% deposit paid.
Return of items is the responsibility of the lender.
Any items not returned after 15 business days will be considerd sold and billed to the credit card on file with the signed Authorizatoin Form. Items
are thereafter subject to our return policy (below).
Items returned with any damage will be billed at net price.

Local Delivery & Shipping
Any items not carried out of store by purchaser or their agent, and any items that require special handling or care, must be packed and delivered by a professional service hired by purchaser.
For Tri-state we suggest Royal Touch Logistics, 646-318-1094, farther afield we will gladly supply a list of shippers.
In instances where Culture Object packs and ships directly as a courtesy, on behalf of purchaser, carrier insurance is required and deemed sufficient by purchaser, as is Culture Object's packing. Claims for loss or damage will be the purchaser's responsibility to undertake, at their risk. This service is offered at Culture Object's discretion and only for individual and small items.

Photoshoot and Editorial Loans
We will consider loans for editorial photoshoots with the same terms as 'on approval loans'. We require same-page credit to 'Culture Object cultureobject.com'.

Trade Discounts
Interior Designers and Architects with a valid tax ID are eligible for a 15% professional discount.

Rush Fees
Orders shipped or delivered the same day as purchase are subject to a sliding scale rush charge up to 10% of value of goods.

Payment
We accept cash, credit card, check and wire transfer.

Late Fees
All invoices are due withing 10 business days of issue, after which 4% late fees, prorated on a monthly basis, accrue and are due with full payment.

Custom Orders
Custom orders are final and non-refundable. Payment is 50% upon commission and 50% prior to delivery. Final payment must be made by check or wire transfer. Custom order under $5,000 require full payment in advance.

Returns and Exchanges
We accept returns of items in original condition if we are notified within 5 days of purchase/delivery and receive the item(s) back in original condition within 10 days of notice. Refunds will be paid in the same form as the original payment was received and to the same source.
Between 5 and 30 days after purchase we accept return for credit or exchange.
Returns are subject to a 20% restocking fee.